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a. Client Service Hours

Our customer service hours are M-Th between 9-2PM and Fridays from 9am-11am PST.

b. Website Issues

If you experience general problems with our website,please try the following:

●      Try switching browsers – Google Chrome, Mozilla Firefox, Safari; or ifyou are using an iPad, try using a desktop computer instead. Please note thatversions of Internet Explorer older than version 9 may not work with ourwebsite.

●      Clear the cookies and cache in your internet browser.

●      Disable browser add-ons such as AdBlock, or add www.savocore.com to your list of trusted sites.

●      Make sure that Javascript is enabled in your browser.

●      Do a "hard refresh" by hitting Ctrl + F5 on a PC, or Command +F5 on a Mac.

c. Free Product

We’re a strong believer in collaboration and growth through the community. If you are interested in being a brand ambassador or would like to be sent product for review in exchange for promotion, press, or content generation, please contact press@savocore.com. For general product trials we unfortunately do not offer samples of any kind at this time.

d. Member Policy

We may offer you various financial incentives such as discounts and special offers when you provide us with contact information and identifiers such as your name and email address. When you sign-up for our loyalty program, customer account, email list or other discounts and special offers, you opt-in to a financial incentive. You may withdraw from a financial incentive at any time by opting out from our email or closing your loyalty member account. Generally, we do not assign monetary or other value to personal information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the personal information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

e. Savocore Website Security

We try our best to use industry standard security measures designed to protect your personally identifiable information. However, no data transmission or storage system is or can be made100% secure and you acknowledge this. If you have reason to believe that the security of any account you might have with us has been compromised, please immediately notify us.

Unless you’re using an encrypted email, we strongly advise you not to communicate any confidential information in your emails to us.

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